Some pieces I've written on human behavior, customer relationships, and other observations.

ESSAYS

Black-and-white close-up photograph of a structured leather handbag with visible stitching
Black-and-white close-up photograph of a structured leather handbag with visible stitching

The Paradox of Personalization

Black-and-white close-up photograph of an ornate antique mirror casting a shadow on a textured wall
Black-and-white close-up photograph of an ornate antique mirror casting a shadow on a textured wall

Luxury has become remarkably good at personalization. Making people feel remembered is something else entirely.

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Character Studies

The richest insights into human behavior don't always come from research or analytics. Sometimes they're found in literature.

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Black-and-white photograph of a sculptural glass vase illuminated by sunlight and shadow
Black-and-white photograph of a sculptural glass vase illuminated by sunlight and shadow

Craftsmanship in the Age of AI

As artificial intelligence becomes capable of producing polished work, craftsmanship becomes more—not less—important.

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Black-and-white close-up photograph of a birch tree trunk in a wooded landscape
Black-and-white close-up photograph of a birch tree trunk in a wooded landscape

The Myth of the Feral Child

Stories of children raised beyond human society have fascinated us for centuries. Why they continue to fascinate us is the real story.

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